1) Individual Paper
Write your personal reflection based on a book, Four Seasons: The Story of a Business Philosophy, Isadore Sharp (max. five pages)
o How the company’s leadership is different from other hospitality businesses? (one page)
o How does the company care about internal customers (=employees)? (one page)
o How the company serves external customers? (one page)
o How will you apply what you learned from this book into your future professional life? (one page)
o What is your own definition of “Service Management”? (half page)
⎫ A term paper must be typewritten and submitted to Assignment Submission Folder in D2L by Aug 19 (Sun) 11:59 PM EST.
⎫ Double-spacing, all pages numbered, correct spelling, and good grammar 12 font size,
40% Personal reflection of a book, Four Seasons: The Story of a Business
Philosophy
30% Detail in expressing issues, concisely and accurately
30% Quality of written expression including grammar, right format