IT Vendor Selection

Scenario

Assume you have been asked to oversee a new IT Project to implement a Customer Relationship Management (CRM) system for a large organization. View the following video regarding CRM implementation issues. As a project manager for a CRM implementation project, would you agree or disagree with the strategies and approaches described in this video. Provide a detailed explanation of your reasoning.

Respond to two other classmates to recommend best practices and pitfalls to avoid when implementing a CRM system as well as vendor relationship management.

Requirements

Comment on at least two posts by the end of this module week.

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