Identify an operational issue that impacts on performance within somewhere you work or have worked or, alternatively, you can use one of the videos provided in ‘Video Resources’. Evaluate suppositions and propositions about how operational performance can be explained and improved through the application of operations and service management theory.

You are required to write a piece of evaluative written work that uses recommended sources of knowledge to justify propositions about how operational performance can be explained and improved in a real-life context (2,500 words).
Briefly, you are to analyse the issue by applying theory from operations management to explain its cause(s) and how it impacts on performance. You must then evaluate the application of appropriate theory from operations management that will result in a resolution of the issue and an improvement in performance.