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After an induction to the online simulation each individual student will receive a “course link” that will allow access to the Operations Management Simulation: Benihana. Each student will test and run the first five simulation challenges (see video clip on Moodle, under the theme “Managing Service Operations”), and leave their simulation results on the simulation web site. At the end of the simulation and on the basis of challenge 6, students write a discussion of their simulation performance, the strategy adopted in challenge 6, and the lessons learned from the simulation form the perspective of service operations
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